All enquiries can be sent to: firstname.lastname@example.org
You will receive a response as soon as possible.
All orders inside the UK up to 2kg will be posted by 1st Class Royal Mail (typically 1 working day). Heavier/physically larger orders will be couriered (Parcelforce/DX/MyHermes, etc) (1-5 working days), for a more cost efficient service.
Orders to Europe may be posted by Standard International Mail (5-7 working days) or by a courier service, depending on which is more cost efficient.
For deliveries outside of the UK and EU, please contact us.
If you have specific shipping needs (for example; can’t accept a certain service, want further coverage, want tracking information, signed-for, express services, etc) please contact us before placing your order to discuss these.
We currently do not offer collection.
Most orders are processed within 24 hours, but please allow up to 3 working days between placing your order and the items being dispatched.
We always carefully package orders to ensure they arrive safely. We only use trusted delivery services (Royal Mail/Parcelforce/DHL/MyHermes/DX, etc) so the likelihood of damage is very low, however we reserve the right to not replace items if damaged in transit (even the best delivery services are, unfortunately, too unpredictable for this). In the unlikely event that the damage was clearly caused by unsuitable packaging by us, we will replace the item, but reserve the right to judge whether it was our fault to begin with.
Note: as of August 2015 and the release of our heavy duty transmission products, we recognise that the value and weight of your order may be significant. By default we ship orders without additional protection (insurance) against loss/damage in transit. If you would rather your package is shipped with greater protection please get in touch and we will quote you accordingly.
We (Ranglebox) do not offer a warranty for any of the products currently available from our store. This is partly a reflection of the confidence we have in the quality of our products, but it is also down to the nature of the products themselves. They require installation and/or modification by the customer to suit the specific needs of each customer’s project, and as such are subject to all manor of stresses in many applications. Our primary market, robotic combat, is abusive by nature. As much as we’d like to, we cannot cover all use-cases.
That said, we will replace an item in the very unlikely situation that it is not functional upon delivery*. In this scenario, please contact us via the email above to discuss resolution. In most cases, we will cover shipping costs. If an item in use fails prematurely (but was functional initially), please contact us and provide as much information about the use-case as possible. We reserve the right to not replace an item once it has been used, although if it is evidently faulty and not user-error (a judgement made by us) we will work with you to replace or repair the item.
*if the product is not produced by us (such as our motor controller products) we will help you to resolve any issues with the item, but we are not responsible for the warranty solution. This will be the responsibility of the company behind the product. For simple issues we can communicate with them on your behalf, although we encourage you to contact them directly. We can provide contact details if necessary. If the item was damaged in transit between Ranglebox and the customer, our postage policy (above) applies as normal.